Privacy Policy

Last updated: [Month Day, Year]

1. Introduction Urban Nomad Travel ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or otherwise interact with us in the United States.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our services.

2. Information We Collect We may collect the following categories of information:

2.1 Information You Provide to Us

• Contact details: name, email address, phone number, mailing address
• Booking details: travel dates, destinations, travel preferences, companion names
• Payment information: billing address and basic payment details (payment processing is generally handled by third-party processors and we do not store full credit card numbers)
• Account information: username, password, security questions (if you create an account)
• Communications: emails, messages, feedback, reviews, and any other information you choose to provide

2.2 Information Collected Automatically When you access our website or services, we may automatically collect:

• Device and usage data: IP address, browser type, operating system, device identifiers, access times, pages viewed, clicks, referring and exit pages
• Location data: approximate location derived from your IP address or device settings (where permitted by your device and browser)
• Cookies and similar technologies: data collected through cookies, web beacons, pixels, and similar technologies (see Section 6)

2.3 Information From Third Parties We may receive information about you from:

• Travel partners and suppliers (e.g., airlines, hotels, tour operators) in connection with your bookings
• Payment processors and fraud prevention services
• Social media platforms, if you interact with us via social media or choose to link or log in using a social account (subject to the platform’s privacy settings)

3. How We Use Your Information We use the information we collect for purposes including:

   • Providing and managing our travel services, including processing bookings, reservations, and payments
   • Communicating with you about your trips, inquiries, support requests, and account
   • Personalizing your experience and offering travel suggestions and content tailored to your interests
   • Sending you marketing communications, promotions, newsletters, and special offers (where permitted by law and your preferences)
   • Improving our website, services, and customer experience, including analytics, research, and troubleshooting
   • Detecting, preventing, and responding to fraud, security incidents, and other malicious or illegal activity
   • Complying with legal obligations and enforcing our terms and policies

4. Legal Bases for Processing (for users in the U.S.) Although U.S. privacy laws vary by state, we generally process personal information on the following bases:

   • Performance of a contract: to provide travel and related services you request
   • Legitimate interests: to operate, improve, and protect our business and services
   • Consent: where we rely on your consent, such as for certain marketing activities or cookies (where applicable)
   • Legal obligations: to comply with applicable laws, regulations, and legal processes

5. How We Share Your Information We may share your information in the following circumstances:

5.1 Service Providers and Business Partners We share information with third parties that help us operate our business, such as:

• Travel suppliers (airlines, hotels, transport companies, tour operators, activity providers)
• Payment processors and financial institutions
• IT and hosting providers, analytics providers, email and marketing service providers, customer support tools These parties are generally authorized to use your information only as necessary to provide services to us.

5.2 Legal and Safety We may disclose information if we believe it is necessary to:

• Comply with applicable laws, regulations, legal processes, or government requests
• Protect the rights, property, or safety of Urban Nomad Travel, our customers, or others
• Detect, investigate, and help prevent fraud or security issues

5.3 Business Transfers In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to another company, subject to this Privacy Policy or a successor policy.

5.4 With Your Consent We may share your information for other purposes with your explicit consent or at your direction.

6. Cookies and Similar Technologies We use cookies, web beacons, and similar tracking technologies to:
   • Remember your preferences and settings
   • Keep you signed in (where applicable)
   • Understand how you use our website and services
   • Measure the effectiveness of our content and marketing

You can control cookies through your browser settings and other tools. If you disable cookies, some features of our website or services may not function properly.

7. Data Retention We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Criteria we use include:

   • Duration of your relationship with us
   • Whether there are outstanding bookings, disputes, or legal obligations
   • Whether we need the data for security, fraud prevention, or record-keeping

8. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights and Choices Depending on your state of residence and applicable U.S. law, you may have certain rights regarding your personal information, such as the right to:

   • Access the personal information we hold about you
   • Request correction of inaccurate or incomplete information
   • Request deletion of your personal information, subject to legal exceptions
   • Opt out of certain data sharing or targeted advertising, where applicable
   • Opt out of marketing communications

You can exercise some of these rights by contacting us using the details in Section 13. We may need to verify your identity before fulfilling certain requests. We will not discriminate against you for exercising your privacy rights.

10. Marketing Communications You may receive promotional emails or other communications from us if you have provided your contact information or consented to such communications. You may opt out at any time by following the unsubscribe instructions in our emails or by contacting us. Even if you opt out of marketing, we may still send you non‑promotional messages related to your bookings or our ongoing business relationship.

11. Children’s Privacy Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in the United States. If we learn that we have collected such information, we will take reasonable steps to delete it. If you believe a child under 13 has provided us with personal information, please contact us.

12. Third‑Party Websites and Services Our website and communications may contain links to third‑party websites, services, or content that we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third‑party sites or services you visit.

13. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, you may contact us at:

Urban Nomad Travel Email: [Insert contact email] Mailing Address: [Insert mailing address in the U.S.]

14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we do, we will revise the "Last updated" date at the top of this document. We encourage you to review this Policy periodically to stay informed about how we protect your information.